Privacy Policy
Terms of Service
Welcome to Flowers By LD! By accessing or using our website [flowersbyld.florist], you agree to comply with and be bound by the following terms and conditions ("Terms of Service"). These terms govern your use of our website, products, and services.
Please read these terms carefully before placing an order or using our website. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Key Points:
- Orders and Payment: All orders placed on our website are subject to availability and acceptance. Prices and availability are subject to change without notice. Payment must be made at the time of order.
- Delivery: We strive to deliver your flowers on the date specified during checkout. However, delivery times are not guaranteed and may vary due to unforeseen circumstances.
- Cancellations and Refunds: Orders can be canceled within a certain timeframe prior to the delivery date. Refunds are issued in accordance with our cancellation policy.
- Use of Website: You agree not to use our website for any unlawful purpose or in a way that could harm our business or reputation.
- Intellectual Property: All content on our website, including images, text, and logos, is the property of [Floral Shop Name] and is protected by copyright law. Unauthorized use is prohibited.
- Limitation of Liability: We are not liable for any damages arising from your use of our website or products, except as required by law.
If you have any questions, feel free to contact us at shop@flowersbyld.florist.
Privacy Policy
Introduction
Welcome to Flowers By LD ("we," "us," "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website flowersbyld.florist (the "Website") or purchase our products.
By using our Website or placing an order, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect the following types of information:
Personal Information
When you place an order, sign up for our newsletter, request delivery, or provide recipient details, we may collect personal information such as:
- Your name
- Your email address
- Your phone number
- Billing and delivery address
- Recipient name, address, and phone number
- Payment information
Non-Personal Information
We may collect non-personal information such as browser type, IP address, device type, and pages visited. This information is used to improve our Website and customer experience.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Coordinate delivery and order pickup
- Send order confirmations and delivery updates
- Communicate about changes or issues with your order
- Respond to customer service requests
- Improve our Website and services
- Send promotions and marketing messages if you opt in
- Comply with legal requirements
Text Messaging (SMS) Communication
We use text messaging strictly for order-related communication.
Customer Text Messages
If you provide your phone number, you consent to receive transactional text messages related to your order, including:
- Order confirmations
- Delivery timing
- Pickup coordination
- Issues or changes with your order
Message frequency varies. Standard message and data rates may apply. We do not sell or share your phone number for third-party marketing. You may opt out of non-essential messages by replying STOP or contacting shop@flowersbyld.florist. Transactional messages required to complete your order may still be sent when necessary.
Recipient Text Messages (Delivery Coordination)
In some cases, the sender may provide a recipient’s phone number to help complete delivery. If we are unable to deliver an order or need clarification to complete delivery, we may send one-time or limited text messages to the recipient for delivery coordination purposes only. These messages may include:
- Delivery attempts
- Requests for access instructions
- Alternate delivery arrangements
- Confirmation of safe delivery
We do not send marketing messages to recipients and do not retain recipient phone numbers for promotional use. Recipient phone numbers are used only to complete delivery and are not sold or shared with third parties for marketing.
Recipients may reply STOP to opt out of further messages. If a recipient opts out, we will attempt to complete delivery through alternate methods.
Sharing Your Information
We do not sell your personal information.
We may share your information only with:
- Service providers that help us process payments, manage deliveries, host our Website, and send communications
- Legal authorities if required by law
- A new owner in the event of a business sale or transfer
All partners are required to protect your data.
Security of Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information. No system is completely secure, and we cannot guarantee absolute security.
Cookies
We use cookies to improve Website functionality and understand how visitors use our Website. You may disable cookies in your browser, but some features may not work properly.
Third-Party Links
Our Website may link to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing information.
Children's Privacy
Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting shop@flowersbyld.florist.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
Contact Us
Flowers By LD
715 N. Main
Pocatello, ID 83204
208-232-5476
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